Allocation agreements for Service Providers
Concepts
Allocation agreements and dynamic order allocation
General allocation agreement
Specific allocation agreement
Allocation group
Allocation planboards
Allocation thresholds
On-call team
On-call duty and exceptions
Schedule for on-call team allocation
Team
'Time to' KPIs in allocation agreements
Working with...
Configuration stages for Allocation Agreements
Tasks for the team planner / team coordinator
Adding a regular team
Adding an on-call team and defining a schedule
Scheduling on-call team duty
Copying and pasting on the allocation planboard
Adding exceptions and replacements for on-call duty
Viewing team member information on the allocation planboard
Adding an allocation group
Adding allocation thresholds
Tasks for the contract manager
Adding a general allocation agreement
Adding a specific allocation agreement
Back-office proceedings
Adding an order with automatic detection of a team / on-call team
Scenarios for on-call teams taking 'time-to' thresholds into account
Finding on-call team members - create and run report
Field descriptions
Allocation threshold fields
Allocation agreements for Service Providers
Concepts
Allocation agreements and dynamic order allocation
General allocation agreement
Specific allocation agreement
Allocation group
Allocation planboards
Allocation thresholds
On-call team
On-call duty and exceptions
Schedule for on-call team allocation
Team
'Time to' KPIs in allocation agreements
Working with...
Configuration stages for Allocation Agreements
Tasks for the team planner / team coordinator
Adding a regular team
Adding an on-call team and defining a schedule
Scheduling on-call team duty
Copying and pasting on the allocation planboard
Adding exceptions and replacements for on-call duty
Viewing team member information on the allocation planboard
Adding an allocation group
Adding allocation thresholds
Tasks for the contract manager
Adding a general allocation agreement
Adding a specific allocation agreement
Back-office proceedings
Adding an order with automatic detection of a team / on-call team
Scenarios for on-call teams taking 'time-to' thresholds into account
Finding on-call team members - create and run report
Field descriptions
Allocation threshold fields