Allocation agreements for Service Providers
Concepts
Allocation agreements and dynamic order allocation
General allocation agreement
Specific allocation agreement
Allocation group
Allocation planboards
Allocation thresholds
On-call team
On-call duty and exceptions
Schedule for on-call team allocation
Team
'Time to' KPIs in allocation agreements
Working with...
Configuration stages for Allocation Agreements
Tasks for the team planner / team coordinator
Adding a regular team
Adding an on-call team and defining a schedule
Scheduling on-call team duty
Copying and pasting on the allocation planboard
Adding exceptions and replacements for on-call duty
Viewing team member information on the allocation planboard
Adding an allocation group
Adding allocation thresholds
Tasks for the contract manager
Adding a general allocation agreement
Adding a specific allocation agreement
Back-office proceedings
Adding an order with automatic detection of a team / on-call team
Scenarios for on-call teams taking 'time-to' thresholds into account
Finding on-call team members - create and run report
Field descriptions
Allocation threshold fields