Service providers
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Dynamic order allocation
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Working with...
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Back-office proceedings
Back-office proceedings
If you, as service desk employee, add a reactive work order while an allocation agreement applies to the customer contract, the following proceedings and mechanisms are relevant for you.
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Adding an order with automatic detection of a team / on-call team
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Scenarios for on-call teams taking 'time-to' thresholds into account
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Finding on-call team members - create and run report
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