Tasks for the contract manager
If you, as contract manager, want to configure Dynamic order allocation for teams and on-call teams, the following tasks are relevant for you.
• Create a customer contract and add the applicable Service agreement(s).
 | See |
• Add the appropriate Terms for time to the service agreement, to define the SLAs with the customer.
| | See |
• Add an allocation group that covers the most common, generic team allocations within the associated customer contract(s). See Adding an allocation group.
• Add allocation agreements to the contract. See: Adding a general allocation agreement and Adding a specific allocation agreement.
| | When you copy a contract or contract line, you can choose to copy the linked allocation agreement and its linked data along with the contract / contract line, by selecting the applicable options in the Copying dialog. Copies of teams-related or 'on-call teams'-related allocation agreements will also include the links with trades and service agreement services of these teams. |