Service providers : Data setup : The Customers' world : Defining specific service terms : Adding specific service terms
Adding specific service terms
Just as the general terms, these additional terms are also used to calculate the revenues and costs of an order. The difference is that they apply to the service location (type), space (category) or asset (group) of an order.
Procedure
1. Go to Customer contracts > Customers.
2. Select the customer for whom you want to define a specific service term.
3. Go to Contracts > Contract lines and select the appropriate contract line.
4. Go to Service agreements and select the service agreement to which you want to add terms.
5. Go to Service terms.
6. Go to the selection step of the term type you want to define and click Add on the action panel.
7. Enter the data on the service term.
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Some fields on the terms are life cycle aware. Any changes to these fields are added to the Life cycles selection level / step.
8. Repeat the procedure to add more service terms to the agreement, as required.