Introduction to the Service Providers solution
The
Service Providers solution supports the processes of
service providers, including contract management, customer on-boarding, work planning, mobile execution, subcontractor management and business intelligence. The software accelerates business by making service offering, planning, execution, monitoring and billing efficient, scalable and transparent.
The solution focuses on the following business areas:
• Customer management
Monitors and manages all customer related communications and delivers transparency on performance. This area includes proposal management, customer self-service, help desk and request management, real-time status tracking and easy customer access to KPIs.
• Operations command centre
Reduces the customer on-boarding effort and increases efficiency. This includes work planning and work assignment, service level and contract management, managing subcontractors and quality control.
• Mobile Field Services
Uses mobile devices and tablets to improve the productivity of field engineers, increase the speed of processing and ensure compliance. This includes fast job handling, health and safety procedures, registration of time and materials, job documentation and customer sign off.
• Financial management
Increases speed and completeness of invoicing to reduce revenue leaks and supports cost and sales price calculations to improve profitability. This includes commercial contract management, invoicing preparation for export to your financial system and compliant financial reporting.
• Subcontractor management
As a Service Provider, you are likely to outsource work to one or more specialized subcontractors. You may even have multiple agreements with individual subcontractors, covering the scope of work that they carry out. If your organization works with subcontractors, you can configure the necessary data in the Subcontractors TSI.