Code

Enter a code to identify the web definition. The value you enter here will be part of the resulting URL (see the URL field).

Description

Enter a meaningful name. The name you enter here is displayed as a link in your browser.

Default standard request

Select a standard request on which the service request should be based by default.

Additional standard request(s)

In some cases it is useful to have the option to choose other standard requests/orders which fill some fields with new information. Select one or more additional standard request(s) from the list that you want to link to the selected Service request.

For example, if there is a default standard order called Fix broken coffee machine, there can be additional standard requests called Clean coffee filter, Refill coffee and so on.

A special selector is created when adding a standard request to the Add / Edit page filters in turn displays the standard requests on the Search page on the web.

URL

When saving the web definition, the URL for the web definition will be displayed here.

Format:
http://<server>:<port>/case/<site code>/<web definition code>codeph>

If you click the button behind the field, you can view the page in a browser.

Timeout enable buttons

Enter the number of milliseconds, the default setting is 2500. Note that the Submit and Cancel buttons and other actions should be disabled.

This setting will only be active when a questionnaire is linked to the service call, and dynamic behavior has been defined.

This setting will give the application the time to apply the dynamic behavior of the questionnaire.

Check for double requests

Indicate whether you want to check for duplicate requests. Select No, if you want to allow users to report the same issue multiple times.

Select Yes if you do not want multiple people to report the same issue. Subsequently, specify the manner in which the website should respond to the user.

Double request error type

Select the error type to be displayed when a duplicate request is encountered. Available values:
•    Error: Select Error to display an error (the user cannot continue).
•    Warning: Select Warning to display a warning (the user can continue).

If a duplicate occurrence is found, the application returns a warning or an error.

For more information, see Checking for duplicate requests.

Double request detection

When checking for duplicate requests, you must indicate how to perform the check.
Select Period when checking for a specific time frame. During this time frame, users will receive either an error or a warning.
Select Asset when checking for a specific asset and status.
For more information, see Checking for duplicate requests.

Double request - order status

Select the order status that will prompt an error or warning.
For more information, see Double request detection and Checking for duplicate requests.

Specify whether you want to display question fields on the web form.

Under Other Questionnaires you can also select custom questionnaires. When selecting a custom questionnaire, you can specify the location of questionnaire on the Add page.

Specify any remarks that are important to note down for future reference. The remarks entered here are only visible to the Planon Administrator(s).

In CSS classes you can specify your customized CSS class. If this field remains empty, the default CSS styling is applied. If this field contains a reference to a CSS class that is specified on the site, this styling will be applied.

For more information, see Customizing CSS styling.

In this tab you can customize the error, warning and confirmation messages to suite your own configuration. This allows you to:

This tab displays XML make-up of the web definition.