Real-time updates - implications
Before you activate real-time updates in AppSuite (see Main to locate the setting), there are some implications regarding app behavior and minor functional limitations that you should consider.
If you activate real-time updates the following applies:
Limitations
Job data added / changed on the mobile device is directly sent to the back-office. Job data from the back-office is not pushed to / automatically updated on the device. The job data changed at the back-office is only updated on the device after manual synchronization by the field engineer.
The field engineer's / tradesperson's comment is only synchronized if it is configured as Communication log, instead of a Comment field or CommentString field. Comment and CommentString are not synchronized by real-time updates. Only if a job is ended will the comment be inserted into the Comment or CommentString field.
Added meter readings cannot be edited.
Requested materials cannot be edited.
Decreasing the used quantity for stock products will not be synchronized. Only if a key job is ended will the material returns be registered at the back-office.
Field engineers can only edit / delete job data they added themselves.
Pending changes from the field engineer's side will overwrite back-office changes.
Back-office changes will only be updated on the device if there are no changes pending from the field engineer.
Changes in app behavior
Quantity on Materials does not have +, &, - buttons, only an Edit button to change quantities via a pop-up.
Quantity on Requested materials is not editable.
Requested materials cannot be deleted.
Users cannot increase the quantity of used materials for the mobile store. They must add new requisition lines instead.
Users cannot remove used materials from the mobile store, nor set the quantity to zero.
Labor hours created by a field engineer are editable until they are finalized.
Finalizing on Pause will set the Finalized? field on Labor hours to Yes (ProCenter / back-office). See Configuring labor hour registration.
Photos from the back-office that were originally created by the field engineer, will be editable by the field engineer.
Completed maintenance activities will be hidden after manual synchronization.
After a maintenance activity is set to Done, a warning is shown that all checklist items will be set to Done as well. If the warning is approved, the maintenance activity becomes read-only. Upon synchronization all completed maintenance activities will be removed from the list of pending maintenance activities.