Real-time updates - implications
Before you activate real-time updates in AppSuite (see
Main to locate the setting), there are some implications regarding app behavior and minor functional limitations that you should consider.
If you activate real-time updates the following applies:
Limitations
• Job data added / changed on the mobile device is directly sent to the back-office. Job data from the back-office is not pushed to / automatically updated on the device. The job data changed at the back-office is only updated on the device after manual synchronization by the field engineer.
• The field engineer's / tradesperson's comment is only synchronized if it is configured as Communication log, instead of a Comment field or CommentString field. Comment and CommentString are not synchronized by real-time updates. Only if a job is ended will the comment be inserted into the Comment or CommentString field.
• Added meter readings cannot be edited.
• Requested materials cannot be edited.
• Decreasing the used quantity for stock products will not be synchronized. Only if a key job is ended will the material returns be registered at the back-office.
• Field engineers can only edit / delete job data they added themselves.
• Pending changes from the field engineer's side will overwrite back-office changes.
• Back-office changes will only be updated on the device if there are no changes pending from the field engineer.
Changes in app behavior
• Quantity on Materials does not have +, &, - buttons, only an Edit button to change quantities via a pop-up.
• Quantity on Requested materials is not editable.
• Requested materials cannot be deleted.
• Users cannot increase the quantity of used materials for the mobile store. They must add new requisition lines instead.
• Users cannot remove used materials from the mobile store, nor set the quantity to zero.
• Labor hours created by a field engineer are editable until they are finalized.
• Photos from the back-office that were originally created by the field engineer, will be editable by the field engineer.
• Completed maintenance activities will be hidden after manual synchronization.
• After a maintenance activity is set to Done, a warning is shown that all checklist items will be set to Done as well. If the warning is approved, the maintenance activity becomes read-only. Upon synchronization all completed maintenance activities will be removed from the list of pending maintenance activities.