Adding service agreement categories
Categorizing the services you provide within a service agreement allows you to create a realistic digital version of your service catalog and also to monitor business transparency (for example, reporting on how profitable a service is).
• You can create up to 10 levels of subcategories for a main service category.
• Services can be added only to the lowest level in the service category hierarchy.
• You can copy or delete an existing service category. A service with subs cannot be deleted.
Procedure
1. Go to Service catalogs > Service agreement categories.
2. On the action panel, click Add.
3. In the data panel, enter a unique Code and a Name for the service agreement category.
You can assign a parent to the service agreement category, if required.
4. Click Save.
You have now added a service agreement category.