The Service Providers' world
As a service providing organization, you are operating in a complex environment. You have to deal with many different (contracting) parties, such as customers and subcontractors. The detailed contractual agreements between your organization and theirs require meticulous registration and monitoring.
The same applies to the data reflecting your identity as a Service Provider, such as your services offering and your internal organization setup. The services should be accurately registered in a service catalog. Data supporting your internal organization, such as skills, trades and materials also require detailed registration.
Planon's Service Providers solution offers all the necessary features and standards to reduce operational complexities, and monitor your performance. Your profitability is made transparent, because both revenues and costs are calculated. The solution also provides the possibility to track a history of data entry, which will make your integrated services management system auditable.
An optimal configuration in Planon mirrors the 3 'worlds' depicted in this image:
• internal organization
• customer management
• service request and invoice handling by the back-office
The Service Providers world can be visualized as follows:
