Defining a service catalog
The
service catalog containing your service offering reflects your identity as a service provider. Therefore, an important first step in Planon is entering your service catalog data. It is recommended to structure your service catalog along the lines of hierarchical service agreement categories. This serves two goals:
• at the top levels of the service category structure, you create the basic service structure that provides transparency on your operations
• at the lowest level, you differentiate within service categories, to meet specific customer requirements
Go to the following topics to find out more about adding and linking catalog data: