Service providers : Data setup : Customer management - setting up Customer portals : KPI charts for customer contracts : Working with KPI charts : Adding contract KPI thresholds
Adding contract KPI thresholds
You can specify different threshold values for the various contracts within the same KPI group.
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If you have linked contracts on the KPI chart groups level, a contract KPI threshold is created automatically for each contract. However, you must still provide the required threshold values on the data panel.
Procedure
1. Go to KPI chart groups > Contract KPI thresholds.
2. On the action panel, click Add.
3. In the data panel, fill in the relevant fields. For description of these fields, see Contract KPI threshold fields.
4. Click Save.
You have now added threshold values for a contract in the KPI chart group.