Service providers : Data setup : Glossary : Surcharges - general terms and labor hour terms
Surcharges - general terms and labor hour terms
If you want to define surcharge terms, for example to be able to charge extra for emergency situations or overtime, you can do this in the separate Surcharge terms TSI. Here, you can define a Surcharge percentage or a fixed Hourly rate-based surcharge amount. Note: you might need to add the Surcharge terms TSI to your navigation panel first and configure its layout. For field descriptions, see: Surcharge rates - fields.
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It is not allowed to link a calendar with deviating hours to surcharge rates (an applicable calendar must be linked in the Validity field at the Surcharge rates selection step), nor is it possible to link deviating hours to a calendar that is already linked to surcharge rates. For more information about defining calendars see Configuring calendars.
Once defined, surcharge terms can be linked either to multiple Terms for labor hours or to General terms. The surcharge rates can be linked to general terms in case the terms for labor hours do not have a specific surcharge.
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With regard to labor hour revenue calculation, the new surcharge is only applied to labor hours of work assignments with status Travel, Work and Wait, and only if surcharge rates actually apply. In case an hourly rate-based surcharge applies, the calculation is as follows: No. of hours * Fixed amount per hour. This is added as surcharge to the revenue amount.
You can link Terms for labor hours or General terms to surcharge terms via the Surcharge terms reference field on their respective layouts. See also Terms for labor hours - fields and General terms - fields.