Trust dashboard
Planon wants to ensure maximum customer satisfaction and offer an optimal working environment for its customers.
Therefore, Planon is committed to making sure that the customers' production environments are operational at least 99,5% (excluding planned maintenance).
For transparency, Planon publishes a Trust dashboard that is available online (24*7). The dashboard displays:
• The average uptime over 30 days
• The number of major and minor problems
• Notifications panel, showing:
◦ Planned maintenance slots
◦ Information about incidents (major/neutral/minor)
• The uptime history per region
• Cloud performance per region
To be able to build the Trust dashboard, Cloud environments are continuously monitored, as shown in the following image:
