SLA
The Planon SLA part will display the average SLA of all customers of the past 30 days.
When hoovering your mouse over the number that is shown, a precision of 6 digits behind the decimal point is displayed.
While the Trust dashboard displays the average SLA of all customers, each individual customer can consult their own production SLA via their Availability gadget.
 | Customer contracts younger than 30 days are not included when calculating the average SLA. The SLA service is only available for Production environments. |