Service availability
Cloud SLA
Planon is working hard to ensure best customer satisfaction and offers an optimal working environment for its customers.
Availability of Production | 99,5% based on 7x24x365 (excluding planned maintenance) |
Recovery Time Objective (RTO) | 8 hours |
Recovery Point Objective (RPO) | 24 hours |
 | The environments that are in hibernation can be activated by accessing the provided URL. The instance will take a short while before it comes online. Only Production environments can have an SLA. |
RPO of two hours
As a licensed feature for Premium Cloud only, it is possible to have a recovery point objective of 2 hours. An RPO of 2 hours is only possible for a disaster situation. A disaster is any uplanned interruption of Planon's operations (technical down-time not caused by human interaction).
This means that when a disaster occurs, Planon ensures that a maximum of 2 hours of data is lost.
Example
Disaster | RTO | RPO |
|---|---|---|
12:00 AM | 20:00 PM | 10:00 AM |