Cloud performance
Every five minutes, three agents located in different parts of the world ping each customer environment.
This feature is used to determine if there is a problem with a customer and to determine the performance of the environment.
As shown earlier, a ping will go through different layers.
If, for example, one component is very busy, this will have an effect on the ping outcome. This way, you will get an indication of the performance of the Planon environment
The ping results of the three agents will be stored and an average of these three results is calculated. A higher standard average, does not mean that the performance is poor. The distances between the agents could be further away. Any spikes, however, may indicate performance problems.