Core TSIs : Work Orders : Knowledge Base in Work Orders : Viewing Knowledge base documents : Retrieving orders based on the same Knowledge base item
Retrieving orders based on the same Knowledge base item
It is possible to find orders that are based on the same Knowledge base item.
Procedure
1. Go to Orders.
2. Select an order for which you want to view associated orders, based on the same knowledge base item.
3. Click Knowledge base on the action panel.
4. In the Knowledge base dialog box, click the Applied before? button.
A list of orders linked to the same knowledge base is displayed.
5. Click Close to return to the Knowledge base dialog box.