The Knowledge Base functionality in Work Orders can be used to retrieve frequently occurring ICT or facility management problems, together with relevant symptoms and solutions. The search functions enable employees to quickly find solutions for common problems. Knowledge Base data can also be linked to new orders of all user-order types. You can open the Knowledge Base from within the Knowledge Base item field at the Orders selection level or from within the action menu.

You can consult the Knowledge Base to give advice to your FM customer, or include the information in a request or requisition by clicking Apply. If you require background information on the selected knowledge base item, you can click Documents to verify whether there are digital documents linked to this item, which you can consult.

For more information on knowledge base item documents, refer to Viewing Knowledge base documents