Core TSIs : Work Orders : Knowledge Base in Work Orders : Viewing Knowledge base documents
Viewing Knowledge base documents
It is possible to view documents with additional information on the selected knowledge base item.
Procedure
1. Go to Orders.
2. Select an order for which you want to view the knowledge base document(s).
3. Click Knowledge base on the action panel.
In the Knowledge base dialog box, click the Documents button.
4. In the Knowledge base documents dialog box, File field, open the knowledge base document.
5. Click Close, to return to the Knowledge base dialog box.