Application management : Configuration : Self-Service : Web configuration : Configuring web definitions : Self-Service modules : Knowledge base : Including HTML in Knowledge Base items
Including HTML in Knowledge Base items
You can enable users to include a link to a web page or to use HTML formatting in their knowledge base items.
* 
This feature is available only for the Symptoms, Solution, and Problem fields on the List block and Details block.
Procedure
1. Go to Self-Service modules > Knowledge base.
2. Select a web definition, followed by selecting a list block or details block
3. To enable using HTML features in your knowledge base items, select the relevant field(-s): Symptoms, Solution and/or Problem.
4. Specify the required HTML settings.
For a description of the fields, refer to Knowledge Base - HTML fields.
5. Click Save to apply your changes.