Application management : Configuration : Self-Service : Web configuration : Web Configuration – Field Descriptions : Knowledge base - configuration
Knowledge base - configuration
Page/block
Description
List page
On the List page you can:
•   Change the page title.
•   Customize the styling, if required.
•   Add a Help text.
Search block
Specify the fields to be displayed on the initial page that is shown to the user. The user can perform a search using data entered in any of the fields displayed here.
Add the Knowledge base category field.
Show images?: Click Yes, Knowledge Base will display the images you link to each category.
* 
If you activate the Enable image field for Self-Service Knowledge base categories feature switch, the images will be retrieved from the Image field in Knowledge base categories, or else from the Image URL field. For more information on the image fields, refer to Knowledge base Management. For more information on the feature switches, refer to System settings > Improved features.
Image width: When showing an image for a category, Knowledge Base will resize it to the width specified here.
Image height: When showing an image for a category, Knowledge Base will resize it to the height specified here.
List block
Specify how the search results should be displayed to the user.
Max Number of rows: Specify the maximum number of results to be displayed on the page.
Display number of results: Click Yesif you want to display a count of the number of pages on the web form:
The count and navigation arrows will be displayed on top of the list.
Fixed filter: Specify the filter criteria to be used when performing a search.
* 
For adding fields to the filter list, see Field is missing from a fixed filter.
Add the following fields:
•    Problem
•    Symptoms
•    Solution
For these fields you can also include HTML tags or a link. For more information, see Including HTML.
The text specified in PPJC Knowledge Base will be displayed on the page.
Details block
Specify the fields to be displayed on the result page that is displayed to the user after clicking an item in the List.
Example:
If you include the Problem, Symptoms, Solution fields on the Details block, you can also include HTML tags or a link. For more information, see Including HTML.