Troubleshooting
Issue | Solution |
|---|---|
The web definition tab is <not translated> | The tab is user-translatable: |
Go to TSIs . Select the relevant PssManager_Entry (There may be more than one in your configuration). In Accelerator there are several entries based on PssManager_Entry, for example ProCenter modules - Web configuration, Webclient - Homepage, Webclient - Webclient and the TSIs for AppSuite settings. Go to the TSI level. Expand the tree structure and select the relevant layout. Click Jump to Layouts . On the data panel, note that the tab name is <Not translated>. Switch status to Under Construction. Add translations for the relevant languages and click Save. Switch the status to Completed. Refresh. (repeat this for all Layouts) | |
Field is missing from a fixed filter | Add the field to the layout. |
Go to Layouts . For Workflow list: select Orders > BaseOrder. For Service Requests: select Orders > Requests. Set the business object to Under construction. Add the field. Select the field, and make the following settings: - In selection to Yes. - Default to Yes. - Use in popup to Yes. Save your changes. On the Pop-up tab, set the For use in pop-up option to Yes. Set the business object to Completed. Refresh the data. You can now select your field. | |
Styling issue in IE | Web Configuration web definition styling: looks as if the page is not rendered correctly. |
This issue may be caused by the “Compatibility view” introduced in IE8. This setting is enabled by default. To switch off this setting: In IE, on the Tools menu > Compatibility view settings. Clear the Display intranet sites in Compatibility View check box. | |
Multi-language support for answer options | When configuring answer options (Questionnaire Manager), you can only enter the answer options in a single language. |
For answer options you can enable the option Is user-translatable. For more information on how to enable this setting, see Basics > User translatable list values. | |
Cannot get the placeholder to display | The browser does not support the placeholder attribute. |
Check your browser’s specifications and upgrade to a version or browser that does support this HTLM5 attribute. See also: Adding a placeholder text | |
I get unexpected results in my homepage… | The homepage UI may need to be reinstated by clearing the user’s settings. |
Go to Authorization > User groups Under Settings, select the user and click the Clear user screen settings button. | |
An error page appears when checking the URL by clicking the  button | The rendered URL is incorrect (this can happen for homepage and Gadget). You can manually amend the URL to make it work. |
The rendered URL is: http://<server>:<port>/case/<site_code>/< start_page-code>/ Amend part of the Gadget URL: Replace: /case/<site_code>/<homepage_code>/ With gadget/<site_code>/<homepage_code>/ Do the same for homepage, but then replace the URL with: homepage/<site_code>/<homepage_code>/ | |
Sorting on number does not work | Add the field SysOrderID to the layout, make it invisible, and then sort accordingly. |