Applying SLAs to requests/orders
As a service desk employee, you can create a request / order to which an SLA applies.
 | If you want an order to be processed according to an SLA, the corresponding SLA service must be Active and entered on the order / request. |
1. In Work Orders , you create an order / request and select an SLA service.
 | Requests / orders can also be created in Service Desk or Planon Self-Service. |
On selecting an SLA service, there is a two-fold search procedure to find and apply SLAs to requests / move requests / work orders / move orders.
2. Click Save. An order / request with SLA is created.
| | If the service or any of the scope related fields is changed, the system will again search for an applicable SLA. |