Working with SLAs – Work Orders
In Planon ProCenter you can create requests and orders to handle internal and external service requests.
Internal SLAs can be applied to regular service requests and move requests. External SLAs can be applied to work orders and move orders.
 | For information on creating a generic order/request, refer to Work Orders . |
Prerequisites:
Before you are able to create an order/request with an SLA, check whether you have completed the following configuration and preparation of SLA services:
1. Supporting data
1. Create Services (internal/external).
2. Create SLAs (internal/external).
3. Add SLA costs (optional).
4. Add SLA search priorities.
2. Contracts
1. Create a Service contract.
2. Define SLA contract line(s) with the correct contract period.
3. Link SLA(s) to SLA contract lines
4. Define SLA scope records.
5. Change the contract status from In preparation to Active.