Core TSIs : Service Level Agreements : Service Level Agreements - Concepts : Cost periods
Cost periods
A period within which an SLA is applied based on the costs defined during that period.
When you define multiple cost periods, these must be consecutive periods.
An SLA can include one or more cost components, such as material costs and labor hours. These costs must be specified with respect to time, because during the term of the SLA, they can fluctuate. This is why it is important to define cost periods for each SLA. For each cost period, you can add one or more cost lines. Three types of costs can be defined:
• Actual costs (refer to Adding actual costs)
• Estimates (refer to Adding estimates)
• Labor hours (refer to Adding labor hours)
These costs will be used as a template. When linking an SLA to a contract line, the costs will be copied (Y/N) and can be overruled if needed. The costs as defined at the contract line will be copied to the order.