Adding estimates

Core TSIs : Service Level Agreements : Configuring SLAs - Supporting data : Defining cost periods and costs : Adding estimates

Adding estimates

You can also enter estimated costs for an SLA. Several estimates can be linked, but only one estimate is actually used in subsequent calculations. You can specify which estimate should be used in the Active estimate field.
This enables users to create and maintain records of cost estimates per SLA so as to plan for budget needs.

Procedure

1. Go to Supporting data > Services > SLA Details > Cost details > Estimates.

2. On the action panel, click Add.

3. In the data section, complete the relevant fields. For a description of these fields, refer to Estimates fields.

4. Click Save. The cost estimates are added to the SLA.