Core TSIs : Service Level Agreements : Configuring SLAs - Supporting data : Defining cost periods and costs : Adding labor hours
Adding labor hours
For recording labor hours of an SLA, the defined labor hours are added as actual labor hours to the order on applying an SLA service.
Procedure
1. Go to Supporting data > Services > SLA Details > Cost details > Labor hours.
2. On the action panel, click Add.
3. In the data section, complete the relevant fields. For a description of these fields, refer to Labor hours fields.
4. Click Save. The labor hours estimation is added to the SLA.