Apps : Planon AppSuite : Planon AppSuite : Field Services - My jobs : My jobs : Synchronizing data : Which back-office record updates which record on the app?
Which back-office record updates which record on the app?
This table shows the system names of the order fields and work assignment fields that will update My jobs records that you see on the app. The following fields and details are updated for an Accepted job, either via manual or automatic synchronization with the back-office:
Back-office system field name (Orders TSI)
Field on the app (My jobs)
WorkAssignment.Description
Description
Order.RequestedEndDateTime
Requested completion date-time
Order.PriorityRef
Priority
Order.InternalRequestorPersonRef
Requestor
Order.InternalCoordinatorPersonRef
Internal coordinator
Order.InternalAssignedByPersonRef
Internally assigned by
WorkAssignment.PlannedBeginDatetime
Planned start date & time
WorkAssignment.PlannedEndDatetime
Planned end date & time
Order.RequestedAttendPropertyDateTime
Requested TTA
Order.RequestedFixPropertyDateTime
Requested TTF
Order.SLARef
SLA
Order.SLAServiceRef
SLA service
Order.SlaWeighting
SLA weighting
Order.ServiceAgreementServiceRef
Service agreement service
Order.TimeTermsRef
Terms for time
Order.ContractRef.Code / Order.ContractRef.Name
Contract code and Contract description
Order.ContractLineRef.Name
Contract line description
WorkAssignment.AppointmentBooking
Appointment booking
Order.HighPriority
High priority
Order.EHSRequired
EHS Check required
Asset.ImportantNotice
Important notice
Field updates that depend on your AppSuite order settings:
Configured setting Order date/time (Planned start date & time / Requested completion date-time)
Configured setting Comment field (Comment / Comments)
Configured setting Phone number field (Person phone number)
Job details that are updated for an accepted job:
Material lines (Order lines, Requisition lines)
Internal communication (Chat communication logs)