What if synchronization fails?
If synchronization fails for whatever technical reason, any data you were trying to send to the back-office will remain on the device. You can view these jobs by tapping the Unsynchronized view icon at the bottom of the job list:
You can always try to synchronize later when you expect the failure to end. You can no longer edit the data, because unsynchronized jobs are ended.
There are two buttons that can assist you in solving synchronization issues in the Unsynchronized view:
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- Send job: to send a single unsynchronized job to the back-office. Planon Support can subsequently perform a data analysis.
- Send job: to send a single unsynchronized job to the back-office. Planon Support can subsequently perform a data analysis.• 
- View job data: to view and copy the unsynchronized job's data in JSON format. Planon Support may require you to copy and mail the data for analysis.
- View job data: to view and copy the unsynchronized job's data in JSON format. Planon Support may require you to copy and mail the data for analysis.