Waiting for the customer
The time you have to wait at the customer's due to circumstances that are beyond your control will be recorded as labor hours. They can marked as waiting time in the communication logs that are sent to the back-office. Use the following procedure to include waiting hours in the labor hour registration:
Procedure
1. After you have started working on a work assignment, and you need to interrupt your work due to circumstances or occurrences that are the responsibility of the customer, select the All button on the status bar.
2. Select Wait.
An Edit […] screen is displayed.
3. In the Action date-time field, select the start time of the waiting.
4. In the Reason field, select a reason.
5. If required, enter additional remarks of information in the Comments field.
6. Select Submit.
The time registration for waiting ends when you select the next action on the status bar.