Configuring 'Requests' web definitions
You can customize the standard delivered Requests web definition to your requirements, by setting page properties for the pages and configuring layouts for the blocks. End users can use the Requests module on the app to check their previously submitted requests or to submit a new request.
The Requests web definition consists of a Requests list page and a Summary page. These configurable pages include several blocks:
• The Request list page consisting of 3 List blocks. These blocks will show the Reported requests, Requests in progress and Closed requests of the logged-in user on the app. See Configuring the List blocks in Requests for more information on configuring these blocks.
• The Summary page will display a summary of a selected request on the app.
• The Request - communication log will allow to add / view all relevant communications regarding the selected request.
• The Messages will allow to add / view all relevant messages regarding the selected request.
• The Request details block can be configured to display basic information about user requests on the app. The request details that are displayed either come from a specific mobile request form or, if that is not available, from a linked standard order or the default data from the Requests module.
• The Create request action. See Configuring standard orders for mobile requests for more information on configuring the standard orders that should be displayed for this action.
 | • For generic information about configuring PSS2-based web definitions, see the Web configuration user documentation in the WebHelp: Web Configuration – Overview. • For information about customizing a web definition in App Configuration see Planon App web definitions. |