Configuring 'Requests' web definitions
You can customize the standard delivered Requests web definition to your requirements, by setting page properties for the pages and configuring layouts for the blocks. End users can use the Requests module on the app to check their previously submitted requests or to submit a new request.
The Requests web definition consists of a Requests list page and a Summary page. These configurable pages include several blocks:
• The Request list page consisting of 3 List blocks. These blocks will show the Reported requests, Requests in progress and Closed requests of the logged-in user on the app. See Configuring the List blocks in Requests for more information on configuring these blocks.
• The Summary page will display a summary of a selected request on the app.
• The Request - communication log will allow to add / view all relevant communications regarding the selected request.
 | On the Request - communication log, go to the Preferences tab and select the type of communication log to be used for messages in the Communication log type field. If left empty, the system will default to the standard business object type. |
• The Messages will allow to add / view all relevant messages regarding the selected request.
• The Request details block can be configured to display basic information about user requests on the app. The request details that are displayed either come from a specific mobile request form or, if that is not available, from a linked standard order or the default data from the Requests module.
• The Create request action. See Configuring standard orders for mobile requests for more information on configuring the standard orders that should be displayed for this action.
Field | Description |
|---|---|
Module settings tab | |
Navigation name | Enter navigation labels for this web definition in the relevant languages. These are displayed as module names on the app in the language of the logged-in user. |
Code | Enter a code to identify the web definition. |
Description | Enter a name for the web definition. |
Site | Displays the name and code of the site for which you are creating the web definition. |
Icon | Select an icon for the web definition. |
Show requests grouped by order group | Select Yes to show the available requests on the app grouped by order group. If set to No, the available requests will be shown in a plain list (in alphabetical order). |
Receive notification | Select Yes to enable push notifications for requests with the status Completed. If set to No, push notifications for completed requests will be turned off for all users. |
Receive communication log notifications? | Select Yes to enable notifications when a message, document, or image is added to the communication log of a request. If set to No, these notifications will be turned off for all users. |
| | • For generic information about configuring PSS2-based web definitions, see the Web configuration user documentation in the WebHelp: Web Configuration – Overview. • For information about customizing a web definition in App Configuration see Planon App web definitions. |