Symptoms

Enter a description for the symptoms of a problem.

For example, power cable not connected properly.

Problem

Sspecify the problem.

For example, computer not starting.

Solution

Specify the solution for the problem.

For example, check if there is a loose connection of the power cable.

Code

Automatically specifies a code for the Knowledge base item.

Description

Enter description for the Knowledge base item. This description is displayed in the element section.

Date entered

Automatically specifies the system date.

Created by

Automatically specifies the name of the user who is logged in.

Standard order

The standard request to which the Knowledge base item is linked.

When a standard request is linked to a Knowledge base item, all fields for requests that are created on the basis of this Knowledge base item are completed on the basis of this standard request.

Specialist

Select a name of the expert in the field of the relevant Knowledge base item.

The list includes individuals from the Personnel TSI.

Publish

This Yes/No field allows you to specify whether a Knowledge base item can be published on the Intranet via Planon Self-Service.

Transferred to archive?

This Yes/No field displays whether the relevant Knowledge base item has been transferred to the archive or not.

The field is automatically updated.

For more information on archiving Knowledge base items, see Archiving knowledge base items.

Applied

Planon ProCenter automatically counts how many times a particular solution has been applied.

Each time an order(s)/request(s) is linked to the Knowledge base item, this number is incremented.