About Knowledge Base
In many organizations, the facility management (FM) and ICT service desks have been combined into a single service and information provider. In Planon ProCenter , this link can be made by making the Knowledge base functionality available in Work Orders and Assets .
Frequently recurring ICT or other problems can be registered in this Knowledge base together with symptoms and solutions, which enables users to retrieve and apply the available knowledge.
Knowledge base items can be added, deleted and transferred to the digital archive in the Knowledge Base TSI.
 | Knowledge base items are user-defined business objects. This means that it is possible to configure your own types of knowledge base items in Field definer . You can also configure user-defined statuses and status transitions for Knowledge base items in Field definer . |
| | For more information, see Creating user-defined business objects( Field definer ). |