Service providers : Data setup : Customer management - setting up Customer portals : KPI charts for customer contracts : Concepts : KPI charts
KPI charts
KPI is an acronym for key performance indicator. KPIs on orders (work orders or PPM orders) are used to measure the effectiveness of a service in achieving its objective.
A KPI chart is an angular gauge type in Self-Service Publisher that displays the KPI results based on contract threshold. It enables you to view and analyze the contract 'performance'. An example of KPI chart is given below:
Screen capture of a KPI score dashboard of the type 'angular gauge'
In the above image, 0, 25, 50, 75 and 100 are threshold values. The KPI value is 67, in the yellow area. This represents a reasonable, but still insufficient performance of the contract.