• The thickness of the line is determined by the duration of the incident or of grouped incidents. The minimum is 1 pixel. Example: A 15 minutes downtime for a customer, will display the minimum of 1 pixel on the day block

• Mouseover on a day shows all the incidents of that day.

• Incidents at the same time window are grouped in lines that are displayed (thicker line). Incidents that occurred at different times, will display multiple vertical lines.

• Mouseover on a day that contains multiple major/minor incidents shows the appropriate values.

• Solved incidents stay the same color, but the mouseover pop-up box indicate that the problem is resolved (resolved date is filled in)

• The pop-up box on mouseover shows the start date, start time, end time and current status of the problem: Solved or Working on it.

• The legend explains the meaning of the colors used.