Calculating order revenues with bonus-malus terms
There are two calculations methods you can use to calculate order revenues to which a bonus-malus applies via the linked terms for time:
• a calculation method including a base amount, variable amount and an optional weighting factor.
• a calculation method that only includes a variable amount.
Depending on the detected terms for time that include the bonus-malus settings, the correct calculation method is applied to calculate the Total revenue excl. tax / VAT.
If a malus applies, this is in fact a discount for your customer, so the associated revenue will be a negative amount. This amount is linked to the main order. There can only one discount amount per order.
 | If the Incident class and Defect type fields are filled in on the order, this is considered as a bonus-malus term. These fields are used to find the appropriate Terms for time, so that the correct KPIs are filled in on the order and the correct discount is calculated. |
| | There can only be one discount per order. Therefore if an order has multiple suborders, the suborder with the combination of the highest Incident class and a negative KPI score (KPI not on time) is used for the discount calculation. The related terms for time (bonus-malus fields) from the Defect type / Incident class combination are used for the revenue calculation. |
The Incident class is applied in the following order, with 1 being the highest priority:
1. Health & Safety
2. Regulations & law
3. Availability
4. Comfort
5. Representation
| | See Service Providers data set-up > Terms for time - fields to find out more about bonus-malus settings. |