About Service Providers - Back-office operations
The Service Providers solution mode in Planon ProCenter is especially designed for companies that provide full or partial business process outsourcing. Typically, this outsourcing includes non-core services off-site, such as administrative tasks, customer services, IT services and technical maintenance support.
Service Providers is one of two solution modes available in Planon ProCenter . The other solution mode is the default Workplace solution mode. The Service Provider TSIs come with their own licenses. You must have at least one TSI licensed with one of the Service Provider licenses before switching to the Service Provider mode.
 | The Service Provider solution mode can be set in System Settings after the installation of Planon, even in a running system. Be aware that selecting this mode is irreversible! |
This documentation focuses on the back-office operations that are typical for the Service Providers solution. Since much of the back-office operations in Planon ProCenter are about the registration and processing of the revenues that ensue from contractual work (both from customer contracts and from subcontractor contracts), the main TSI that is used is the Work Orders TSI. The topics in this documentation deal with the various processes in and around that TSI.