Applying a knowledge base item to an order
One or more orders can be linked to a knowledge base item in the Knowledge Base.
Procedure
1. Select an order for which you want to apply a knowledge base item.
2. On the Knowledge Base item field, open the Knowledge Base dialog box to select a knowledge base item.
3. Click Apply in the Knowledge Base dialog box.
The data of the selected knowledge base item is applied in the order.
 | The Apply button is disabled if the selected knowledge base item is linked to a standard order which is not of the same user-defined order type as the request or requisition you have just added. |