Core TSIs : Work Orders : Logging order history
Logging order history
You can keep track of changes made to Order fields by enabling the History functionality. History includes the user who changed the value in a field, the old and new values of the field and the time and date at which the value was changed. You can select for which data fields of an order you want to log history. Your application manager can enable an automatic History option for individual fields belonging to orders in Field definer . Once this option is enabled, any changes to the field’s value are saved automatically. These changes can then be viewed on the History selection step.
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For details on enabling automatic history, see Setting field attributes in Field definer .
With the appropriate authorization and configuration, you can also manually add a history of changes to the selected order, via the action panel. See Adding order history manually.