Adding order history manually

Core TSIs : Work Orders : Working with Work Orders : Adding order history manually

At Order details > History, it is possible to keep track of changes to specific order fields, in other words: maintain a history on orders.

You can add a history record manually, as described in this procedure.

Prerequisite

You must have the appropriate authorization and configuration to add history on orders.

Procedure

1. Go to Order details > History.

2. On the action panel, click Add.

3. In the Comment field, enter any comments you want to make on changed data for the selected order.

4. Click Save.

It is also possible to have field changes on orders logged automatically, which requires some field configuration. In the Field definer TSI, a functional application manager or a user with similar authorization can enable an automatic History option per individual order field. If you enable the automatic history for a field, any modifications in this field will be saved in a log file. The results of any field changes will be displayed on the History selection step.

For more information on changing field attributes, see Field definer .