Finding knowledge base items
In the Knowledge Base dialog box you can find relevant knowledge base items by entering keywords in the search field. Additionally, you can refine your search by using the filter search bar.
• If you do not enter a keyword in the search field and subsequently click the magnifying glass icon, all knowledge base items will be displayed.
• If you enter more than one keywords (or part of a word) in the search field, you can either search for knowledge base items which contain all the entered words or the items which contain one of these words.
• You can search based on problems, symptoms or solutions.
• The search is not case sensitive.
Exceptions:
Your Planon ProCenter administrator may have excluded trivial words from Knowledge Base searches.
These words usually include articles such as the, a, and an.
Other words that are often excluded are prepositions such as in, on and at.
Excluded words will not produce any hits, nor are they highlighted once they are entered as keywords.
For example: if you only type the word in with the intention to find all items containing the letters in, such as installation, you will not find anything. You would have to type inst to get a meaningful result.