Making file upload mandatory
To ensure that an important step is not forgotten in the process of submitting a request, you can now make it mandatory for users to upload a file.
This greatly improves the process efficiency, because it means that users will no longer forget to upload files causing delays in process handling.
This feature is available for the following Self-Service modules (Add flow only):
• Service request
• Reservation wizard
• Move wizard
• Orders
Procedure
 | This procedure applies to all of the above-mentioned modules. |
1. Select your Self-Service module and go to > > .
2. Here, set the Mandatory file upload field to Yes.
3. Click Save.
It will subsequently be mandatory for users submitting a request to include a file in order to continue submitting it.