Application management : Configuration : Self-Service : Web configuration : Configuring generic features : Uploading documents : Upload block
Upload block
The Upload block in Self-Service allows users to attach documents or images to a request, order, reservation, or workflow step.
As an Application Manager, you can configure how uploads behave, which file types are allowed, and where uploaded files are stored in the back office. The Upload block always stores files in secure document fields, regardless of whether uploads are routed through a Communication log or saved directly on an order or request.
Fields
Field
Description
Allow upload
Enables or disables file upload for this block. If set to No, the upload panel is hidden and users cannot attach files.
Use communication log
Controls where uploaded files are stored.
• Yes – A Communication log record is created for each upload; the file is stored via the Communication log.
• No – The file is stored directly on the underlying order or request (as a secure document).
In both cases, the uploaded file ultimately resides in a secure document field.
Communication log type
Defines which (UDBO) Communication log type is created when a file is uploaded. If left empty, the system Communication log type is used.
Relevant only if the Use communication log field is set to Yes.
Upload Destination Fields
To give administrators more control over how uploads are stored, additional fields distinguish between document files and image files.
Document field (communication log)
Determines where non-image files are stored:
• Document (secure) (default)
• Document reference
Image field (communication log)
Determines where image files are stored in the Communication log:
• Document (secure) (default)
• Document reference
• Image (enables image previews in Self-Service and communication-log based pages)
File Type Configuration
File types
Allows restricting which file extensions may be uploaded via this block. This list must always be a subset of the allowed system file types.
System file types
Read-only list showing which file types are allowed for secure documents, as defined in System settings > File locations. The Upload block always respects this system-wide configuration.
Image file types
Read-only list showing which extensions are treated as images by the system.
Image uploads are routed to the Image field if configured.
Supported image file types (fixed in the platform):
• Mobile: .jpg, .jpeg, .png, .heic, .heics
• Web client: .jpg, .jpeg, .png, .gif
• Self-Service (combined): .jpg, .jpeg, .png, .gif, .heic, .heics
These values cannot be configured.
Upload Limits
Max. upload size (MB)
Maximum file size per upload in this block. It may be set lower than, but never higher than, the system maximum.
Max. no. of files to upload
Maximum number of files users may upload through this block at once (range 1-50).
Mandatory file upload
For Add flows in specific modules (Service Requests, Reservation Wizard, Move Wizard, Orders), requires users to upload at least one file before submitting.
System max. upload size (MB)
Read-only field showing the system-wide maximum upload size for secure documents.