List page

Here you define the initial page that is displayed to the user.

Search block

Specify the fields for which results are returned to the user when clicking Search in the Search page.

If you click Yes in the Search immediately field, the search results will immediately be available to the user when displaying the form (in this case, the search will be non-specific).

For usability, it is recommended to turn Search immediately on. However, this may impact the performance of the system.

List block

Specify how the search results should be displayed to the user.

Fixed filter

Specify the filter criteria to be used when performing a search. For adding fields to the filter list, see Field is missing from a fixed filter.

Layout

Select the layout in which the results will be displayed.

For details on layouts, see List Layout.

Max. number of rows

Specify the number of results to be displayed on a single web page. If the number of results exceeds the number specified here, navigation buttons will be displayed on the web form to navigate through the list.

Display number of results

Click Yes if you want to display a count of the results on the web form:

The count and navigation arrows will be displayed at the top of the list.

For usability, it is recommended to turn the navigation count on. However, this may impact the performance of the system.

Details page

At page level you can specify:
•   Page title
•    Help text
•    Button names

Details

When clicking on an item in the list, the details will be shown.

In the “My requests list”, when clicking on an item in the list, a details page will be shown.

Depending on whether the standard order of the selected order is the same as the standard order of a Service Request definition, the details page as specified for that Service Request definition will be shown.

If the standard order of the selected order is not the same as the standard order of the Service Request definition or if the field is left empty, the details page of the Request List definition is shown.