Customizing the Search panel
You can add fields and change filter settings in the Service desk Search panel. The search criteria entered in the Search panel will filter both the Add panel (new requests and reservations) and the View panel (existing requests and reservations).
Prerequisite
The order fields must be set to in In use in Field definer.
Properties, Spaces, Assets and Users must be linked to the standard orders used on the Service requests and Reservations web definitions.
 | For more information, refer to Field definer > Linking standard orders. |
Procedure
1. Go to > > .
2. Select the Search panel block.
In the data section, the pre-configured search fields are displayed.
3. Click the Add fields button to add more fields to the Search panel.
4. Select the field(s) you want to add and click OK.
Optional: Add an additional search section via the Add bar button.
Note: Fields are grouped in sections by separating them with a bar. The name of the bar is displayed as the section header.
5. Use the arrow controls to move a new field either to the Who, Where, What sections or any additional section.
6. On the data panel, change the relevant field properties and settings for each individual field as required. For more information, refer to Configuring Service Desk Search fields.
7. Click Save.
 | • In order to filter the add panel or view panel by a specific field, it must be added as (invisible) search field on these panels.• The more fields you use as filter criterion, the more complex the filtering will become for end users. |