Service Desk Search fields
Field
Description
Selector
Link a relevant selector to the reference field to define its behavior. For example whether it should appear as pop-up, auto-suggest or drop-down.
Note: The Search fields for the Search panel are already linked to ready-to-use selectors. In order for the Search panel to work, these selectors should be the default selectors. You can check this in Web Configuration > Web Definitions > Selectors.
Default value
If relevant, enter a macro to populate the field with a default value.
Read-only*
Specify if the field should be read-only or not.
Is visible*
Specify if the field should be hidden or displayed on the web page. Note: if a field is hidden it is still used for filtering.
Operator*
Select an operator for your filter. For Service Desk the default is ‘=’.
Label
Displays the field labels in all languages. These can be modified as required.
Placeholder
If relevant, enter a ‘placeholder’ field value, to be displayed grayed out on the web site. Placeholders can be used to help end users understand what type of information should be entered.