Service Desk fields
Field
Description
General tab
Navigation name
Enter the module name that is to be displayed when navigating the site. You can also provide translations in relevant languages.
URL
The URL of the module is populated automatically when saving it. For Service Desk there is a URL provided when it is added to Web Configuration .
Currently an error occurs when clicking the button to open the page. See Troubleshooting for a workaround.
Code*
The default code to identify the Service Desk module. This default can be changed The value entered here is part of the resulting URL. For example, SD01.
Description*
The module name. The Service Desk default name can be changed.
Icon
Select an icon that is to be displayed next to the TSI name on the navigation panel and in the TSI bar.
Site
Displays the linked Web Client site to which the Service Desk module is linked.
Services add panel
Link a Service list definition to the Add panel, by selecting one from the dialog box. You can also add and link a new Service list definition by clicking the Add sub button.
Services view panel
Link a Service Desk Edit definition to the View panel, by selecting one from the dialog box. You can also add and link a new Service Desk Edit definition by clicking the Add sub button.
Comment tab
Specify remarks, if any, for future reference. The remarks entered here are only visible to the Planon Administrator(s).
Styling tab
In CSS classes you can specify your customized CSS class. If this field remains empty, the default CSS styling is applied. If this field contains a reference to a CSS class that is specified on the site, this styling will be applied.
For more information, see Customizing CSS styling
JavaScript tab
Here you can provide a script for enabling dynamic forms.