Adding a request list

Application management : Configuration : Self-Service : Web configuration : Configuring web definitions : Self-Service modules : Service requests : Adding a request list

You can enable users to find and view the requests they have submitted. Typically, a request definition is created to provide an overview of submitted service requests for a logged on user. You can filter the results in such an overview by Using macros to auto-populate fields on web forms.

Procedure

1. Go to Web definitions > Service Requests.

2. On the action panel, click Add Service request.

3. In the data section, complete the relevant fields. For a description of these fields, refer to Request list fields.

4. Click Save.

Your Request list definition is created and appears on the Web definitions panel. You can now specify the definition’s details. For a description of the fields, refer to Request list - configuration.