Supporting data : Supporting Data : Priorities : Adding a priority
Adding a priority
Proceed as follows to add a priority.
Procedure
1. Go to Priorities.
2. On the action panel, click Add.
3. Complete the fields on the data panel.
4. For a description of these fields, see the following table:
Field
Description
Priority code
Enter a code for the priority.
Description
Enter a description for the priority.
Period
Select a duration: Minute, Hour, Day, Week, Month or Year. In the Quantity field, enter the appropriate number of instances for the selected time unit. You can also select Unspecified, if no period applies.
The Period field also plays a part in ranking an observation priority. See Observation priorities for more information on observation priorities.
SLA time calculation
Select how the SLA period is calculated: Working minutes or Clock minutes. The default value is Working minutes. Working minutes calculates the SLA period based on the applicable working hours, excluding non-working periods. Clock Minutes calculates the SLA period continuously, including periods outside working hours.
Observation sequence
This field is only relevant if you use the observation priorities feature. The number you enter here is partly decisive for ranking the observation priority. In general, the lower the value you enter, the more urgent the priority. See Observation priorities for more information on observation priorities.
5. In the Period field, click Select a value.
The Period dialog opens.
6. Select a duration for the priority: Minute, Hour, Day, Week, Month or Year. In the Quantity field, enter the appropriate number of instances for the selected time unit. You can also select Unspecified, if no period is selected.
7. Click Save.
You have added a new priority. The priority will be displayed in the elements list.