Priorities
In
Priorities, the functional application manager or someone with similar rights can maintain a list of priorities for
orders. See
Adding a priority.
In Planon, this configured list can be used in various ways:
• In Work orders, when creating an order, back-office users can select a priority from a pick list to specify the period within which this order must be executed.
• If you work with
SLA services, the priorities are used to determine which KPIs apply to ensuing orders. See
KPI for more information.
• In
Assessments and Observations, priorities on observations play a role in determining the execution period of orders that result from follow-up actions. See
Observation priorities for more information on observation priorities.
• In
Assets, you can select a priority on an asset, to determine the execution period of (maintenance) orders. This is especially convenient if you do not use SLAs or a
priority matrix.