Priorities
In Priorities, the functional application manager or someone with similar rights can maintain a list of priorities for orders. See Adding a priority.
In Planon, this configured list can be used in various ways:
In Work orders, when creating an order, back-office users can select a priority from a pick list to specify the period within which this order must be executed.
If you work with SLA services, the priorities are used to determine which KPIs apply to ensuing orders. See KPI for more information.
In Assessments and Observations, priorities on observations play a role in determining the execution period of orders that result from follow-up actions. See Observation priorities for more information on observation priorities.
In Assets, you can select a priority on an asset, to determine the execution period of (maintenance) orders. This is especially convenient if you do not use SLAs or a priority matrix.